What a sad story to read about.Yes, late at night whilst attempting to obtain petrol from a pay at the pump machine that had already approved my credit card.
The female cashier inside the locked garage wearing a black head covering with just an eye slit refused to activate the pump until I'd removed my helmet stating it was company policy.
I removed my helmet to reveal my own head covering with just an eye slit (balaclava) to be told she wasn't serving me until I could be identified - this is with my credit card details already obtained and my registration number quite clearly in view of the cctv camera.
A row ensued, the police arrived after the panic button was activated and I was politely directed to another petrol station (I was unaware of) just over a mile away.
PS the balaclava on the whole time, and I believe the woman was either sacked or transferred after my letter of complaint arrived.